Sony 16-35mm f/2.8 GM lenses are causing camera malfunctions

Sony Japan has announced a service advisory concerning a few Sony 16-35mm f/2.8 GM lenses. These lenses are causing problems for full-frame mirrorless cameras when attached.

When a user attaches one of the broken 16-35mm f/2.8 GM lenses, their camera will start to malfunction. However, so far the advisory has only appeared in Japan and Sony will inspect and repair the lens free of charge.

What are these 16-35mm f/2.8 GM lenses doing to the cameras?

Full-frame mirrorless Sony alpha cameras, when used with a number of the defective lenses, are malfunctioning. The issues that Sony Japan has identified are:

  • Camera does not accept operation when this lens is attached
  • Camera screen does not display properly when this lens is attached

How to determine if a lens is defective?

If you think you or someone you know might have a defective 16-35mm f/2.8 GM, check the serial number of the lens. If the serial number is between 1800502 and 1823192, the lens is affected and should be sent in for repairs.

You can head to the advisory page where you can input the serial number to see if your lens is affected by the recall. Sony will inspect and repair all lenses affected for free between now and March 31st, 2023.

Now, the service advisory has only been posted to the Sony Japan website. There’s no advisory posted for the English support page for the 16-35mm f/2.5 GM.

Sean Berry
Sean Berry
Sean Berry is Videomaker's managing editor.

Related Content