According to Adobe, the hackers gained access to nearly 3 million Adobe IDs and passwords, and that “certain information,” including customer names and encrypted credit card numbers and expiration dates. Although the company does have reason to believe that the offenders obtained any unencrypted credit card information, Adobe representatives will be contacting the customers whose credit cards may have been accessed by the bad guys, and they are in the process of resetting relevant passwords for those 2.9 million customers affected as a precaution.
According to a blog post by Adobe Chief Security Officer, Brad Arkin, “If your information was involved, you will receive a notification letter from us with additional information on steps you can take to help protect yourself against potential misuse of personal information about you. Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.”
This is not the first hack that Adobe has experienced. The company is also investigating a recent breach that exposed the source code of “numerous Adobe products.”
“Cyber attacks are one of the unfortunate realities of doing business today,” Arkin says. “We value the trust of our customers. We will work aggressively to prevent these types of events from occurring in the future. Again, we deeply regret any inconvenience this may cause you.”