Videomaker – Learn video production and editing, camera reviews › Forums › General › Video and Film Discussion › What should I do about this? Wedding problem › You are not going to like
You are not going to like this but my first suggestion would be not to charge for whatever you come up with. There is no way to go back and get footage and I’m not going to remind you of things you should have done, I’m sure you have had plenty of that.
Second, go over all the footage you do have. Since you do not have the other camera photos, see if you can assemble a wedding video from what you can salvage. You may want to cut away to some graphics or artwork, or any stock type footage you can get. If possible go back and shoot the church. Shoot the exterior, shoot the interior such as windows or anything you can recreate without anyone in it or cut away to.
Your creativity will save you here, or at least get you a end product. Look at your footage and see if you can tell a story with only what you have. Even if it’s just a short highlights video.
If you can’t then there is no solution to this. Just give the client his money back and write it off as a loss. And a lesson learned.
Your client is upset and doesn’t want to lose that moment, plus he has “Mom” on his back. Even a basic video of just the raw footage you could salvage is better than nothing.
So, (A) Do not charge him anything. (B) Offer him something, even if it’s just footage with some titles. (C) Apologize profusely! (D) Admit your error and your responsibility.
After you explain there is nothing you can do to salvage the footage or go back in time to recreate the event, terminate your involvement. The more you both hash out what coulda, shoulda, or woulda been great, it won’t bring back the wedding.
Sorry, wish I could do more.