Well, I’m a moron. I did

Well, I’m a moron. I did not record the conversation. I do not have any way to record the converstion. In this situation, all I could do is try to endure and hope I would get some sort of customer support. It didn’t happen. The way they deal with you is to leave you on hold for twenty minutes or more, and wear you down. Remember, this is not an 800 number. I was paying full long distance rates all the time.
I’m not here to complain. I appreciate your input and information!
Thank you!