Thank you for your inquiry

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Thank you for your inquiry. We value you as a Canon customer and appreciate the opportunity to assist you. I’m sorry to hear that you are experiencing difficulty while trying to operate the XL1S camcorder.

Try resetting the camcorder by removing and reseating both the battery and the backup battery. If this doesn’t work, then verify that the write protection lock for the DV cassette is disengaged. If this doesn’t resolve the issue, then the unit will require servicing

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