So I bought a really nice

So I bought a really nice Manfrotto–$750 worth of Tripod. Within 2 weeks though, a small, cast iron piece failed on the leg stabilizers. I wrote to them on August 2nd asking what my options were on getting that piece replaced. I got an e-mail saying they had gotten my query and would be back to me soon. Thus far–9 days later–no follow-up.

Have any of y'all gone down this road with Manfrotto?

Thanks.