It probably is a codec

#282654
AvatarJackWolcott
Participant

It probably is a codec problem. MOV is a container so you need to find out what the codec is. Download the free utility called MediaInfo, run the MOV file through it and you'll be able to discover the codec being used. From there you can probably get the correct codec. Another option would be to use one of the many file converter software programs and change the MOV to some other file format that's more user friendly.

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