At what point do you get t

At what point do you get the error? Does the splash screen come up at all? Can you tell what is loading at the time of the error?

If all else fails you can post at the Adobe User 2 User forum http://www.adobeforums.com/cgi-bin/webx/.3bb574e6/?@426.yYm5i4Y4169@ they are great at fixing installation issues. You can get lots of help with the program at muvipix.com also 🙂