Videomaker – Learn video production and editing, camera reviews › Forums › General › Video and Film Discussion › “Unsupported format or damaged file” in Premiere Pro CC 2014
- October 20, 2014 at 7:15 AM #83391ardisiusParticipant
I have been working on my present project in Adobe Premiere Pro CC 2014 for over a year, now suddenly some of my .mps files are "Red screened/Missing Media", and re-linking them gives me "Unsupported format or damaged file". They open OK in Windows Media Player, and I have replaced the problem clips from the backed-up originals, so the files should be okay, so…has anyone any idea of what is happening? Seems it must be in PP somehow!
That hasn't happened to me. I have gotten a similar message after i renamed a file or folder, or moved it, but not the "unrecognized" error. Perhaps a recent OS update? Do those files work in other projects? Maybe the project file is corrupt. Try one of your older versions in the cache folder and see if they work there.
The clips play fine in other apps, and even in PP CS6…I have uninstalled PP CC 2014 and re-installed it, but still the same. I believe it may be a codec problem but can't seem to find which one, or how to correct it.
I suppose it's no help knowing that file type is an mpeg1 format. If you can convert in 'media encoder' convert to mpeg. I would also try renaming the extension of one of the smaller files to mpg, see if the players open it and, if they do, see if PPro will. Maybe After Effects will if you have that too.
Other people seem having trouble with that file extension have updated Quick Time.
Since it used to work, I would suspect a recent OS update, if you've done one, may be interfering. If you have a set point from when you know it worked you may wish to try that. HOWEVER I tried a set point reset once and it was a headache.