trouble installing Pinnacle 12, searching for Microsoft .Net Framework 2.0

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    • #37501
      AvatarAnonymous
      Inactive

      I recently purchased the bundle of the Pinnacle Studio editing software and Dazzle transfer program

      http://www.bestbuy.com/site/olspage.jsp?skuId=8853822&st=pinnacle+dazzle&lp=2&type=product&cp=1&id=1209166068566

      The only problem is that when I go to install it, it says that Pinnacle Studio 12 requires Microsoft .Net Framework 2.0 to function. Please run setup.exe to install this prerequisite. Setup will now abort.

      I HAVE Microsoft .Net Framework 2.0 on my computer…I even re-downloaded it to make sure. No matter what I try, I cannot get past this point. I’ve been working all night on this and it is frustrating the heck out of me.

      Any suggestions would be extremely appreciated!

      Thanks,

      Joe

      a

    • #166186
      AvatarCraftersOfLight
      Participant

      What is your OS? If it is a version of Vista, try running as adminstrator. Right-click the file and choose “Run as administrator”

    • #166187
      AvatarAnonymous
      Inactive

      It is Windows XP. I am logged in under HP_Administrator.STRAUB (the computer name I gave when I first set up this computer).

      I believe that is considered administrator…or do I have to try to log on as a regular administrator?

    • #166188
      AvatarCoreece
      Participant

      perhaps you could try downloading the trial version to see if that wakes something up upon instalation…if that works, maybe your instalation will work as well…

      http://pinnaclesys.com/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/Pinnacle+Studio+Plus+version+12+Trial?code=studio12trial

      Also, there are a list of downloads that include recent patches like thisone thatmay help:

      http://www.pinnaclesys.com/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/Studio+Plus+12+Ultimate+Support/Download+Area/Drivers+-+Updates/Studio12_1_3.htm?mode=documents&Display=1

    • #166189
      AvatarAnonymous
      Inactive

      Thanks for the advice, CraftersofLight and Coreece,

      It turns out that apparently I did not have the latest update to Microsoft .Net Framework 2.0, even though I have my computer set to automatically receive updates and I already had it loaded on my pc. Even re-downloading the version from Microsoft did nothing, but when I checked under Windows updates, I noticed that there was an update for that. I ran it, waited about an hour for it to download/install, and finally was able to finish the installation for Pinnacle Studios 12. I’m going to try to run it tonight to see if it does what I need.

      Thanks again!

      Joe

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