Help – can’t see video on main screen

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    • #49207

      I am really new to all of this and so may not use the correct word to describe my problem.

      When I try to make a video in Premier 9.0 I can transfer the video from my iphone (*.mov files) but when I play them I can hear the audio but not see the video. Why not?

    • #201515
      Luis Maymi LopezLuis Maymi Lopez

      Did you try converting the video to another format and importing it again?

    • #201516

      Likely a codec problem. Convert it to another format or find a codec online that will work for your computer.

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