HD Writer AE 1.5 USB Problem

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    • #48960
      Anonymous
      Inactive

      Good evening,

      I’m having a bit of problems with HD Writer 1.5, the program provided with my HDC-SD10 camcorder.

      Each time I connect my camcorded to my PC (via the provided USB wire) and start downloading my recorded videos on my hard drive, an error pops up. It tells me that my USB connection is unstable and that I should try to connect my camcorder to a USB port at the rear of my computer.

      I installed the update from Panasonic but the problem still occurs. I tried connecting the camcorder to every single USB port of my computer and it doesn’t change anything. The download progressgoes up to 3% and it stops and notifies me of the error.

      Thanks in advance,

      Snowbirds123

    • #200679
      XTR-91
      Participant

      Have you tried copying the files to your computer without using HD Writer 1.5?

    • #200680
      Yvon
      Participant

      Hi,

      1) Upgrade from the Panasonic website your HD Writer AE version the latest is 2.1

      2) Use a short USB cable or simply try another USB cable

      3) Use Rear USB input.

      4) Deactivate your Antivirus

      Do 1 step at the time to isolate the problem, process in order.

      Regards,

      YR

    • #200681
      CraftersOfLight
      Participant

      Often times just plugging the camera through USB will allow the computer to see itas an external drive. If this happens, you could transfer your files as you would between drives.

    • #200682
      Anonymous
      Inactive

      Thanks for all the quick replies!

      XTR-91: Is there an alternate program I can use?

      signmax: Where can I get the update? The ones on the Panasonic website don’t work.

      CraftersOfLight: I already tried that but Windows cannot open them.

    • #200683
      Yvon
      Participant

      Hi,

      Run your HD Writer program, from the top menu SUPPORT expand the window and click Check for Application update.

      If you go directly to Panasonic website this site is confusion made I past about 2 hours to find the update file the best way is to made with the software if the software can direct to the upgrade file.

      My version is Ver 2.1 L141

      Remark is not easy to find the software upgrade.

      Regards,

      YR

    • #200684
      Anonymous
      Inactive

      Good evening,

      I beleive I’ll have to download the updates from the website because the only buttons I have on the top menu are: Copy to PC, Play, Edit, Copy to Media, Network, Capture, Search, Delete, Refresh, Settings, Operating Instructions and Exit. I went through all of them and none have an update tab/button.

      I agree with you. The Panasonic website is confusing. I spent a lot of time last night going through everything to find an update. I’ll see if I can find the 2.1 L141 update.

      Best Regards,

      Snowbirds123

    • #200685
      Anonymous
      Inactive

      Problem solved!

      I re-downloaded theHD Writer AE 1.5 update (http://panasonic.jp/support/global/cs/soft/download/hdw_ae15.html)from the Panasonic website.

      I think there was a problem the last time I installed it (a year ago).

      Thanks everyone for your help!

      Best Regards,

      Snowbirds123

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