After three separate class action lawsuits were filed against Apple because of design defects with MacBook and MacBook Pro keyboards, Apple has rolled out a new service program that will fix MacBook and MacBook Pro keyboard with sticky, unresponsive keys and characters that repeat.
An Apple spokesperson told 9to5Mac the program ‘covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner.’
What models are covered by the service?
The models that are eligible for this service are list below:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro ( 12-Inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro ( 12-Inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro ( 12-Inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro ( 12-Inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
To check if your model is covered under Apple’s service program, go to the Apple menu in the upper left-hand corner of your Mac and go to “About This Mac.” You’ll see if your model is one of the ones listed above. If it is, you’re covered and can have an authorized Apple service provider fix it for free.
Apple will, however, need to determine if the keyboard needs to be fixed. The service will replace any malfunctioning keys or even replace the entire keyboard if it is necessary.
You can head to Apple’s Service Program page to get more specifics.