For the past two days I have been trying to send my HDR-SR12 in for repair. The Sony website lets be enter all the informatiion, including credit card, then the page after email confirmation has a error that the page is unavailable. I have emailed Sony and they say it is working, talked to rep who spoke very poor english for El Salvador, who didn't understand the problem and chatted with Sony who said to wait till the website is fixed.
Question - is there another way to send in my camcorder.
Oh, yes, problem is that 1st, the zoom and focus were out of sync, then the zoom made a grinding noise when the camera was turned on, then finally I get a error message and the camera is always out of focus.