Lost sound using Cyberlink software with JVC GZ-MG21

1. sillyhp
   Member

   
   I recently bought a HDD camcorder - JVC GZ-MG21US which came with the Cyberlink editing software PowerDirector Express and PowerProducer 3 NE. I made my first movie a few weeks ago & while playing it back I got a screaming feedback & lost all sound on my computer. I thought the speakers had blown, but they tested ok. I tried everything I could think of such as updating drivers, reinstalling audio, etc, etc to no avail. Finally I did a system restore and my sound returned. I've been spending hours and hours on editing and producing movies of a band when they play each weekend, and in the last few weeks have lost the sound on my computer numerous times in this process. Always system restore would bring it back, until yesterday. Now system restore says it cannot restore my system. I've contacted JVC who were no help. I've contacted Cyberlink who have been no help. I've contacted DELL who after going thru some testing want to reformat my hard drive. I have 80 gb of stuff on my computer and I think I'd rather buy a new one than reformat this one, since this one still works fine except for no sound. I can't edit music videos if I can't hear them!! I'm hoping someone else has had this problem and has solved it and will share their experience.

   Posted 5 years ago #

2. KBVP
   Member

   
   Feedback is caused by a loop in the hook-ups. Double check all you in/out cables. The audio card could have failed in such a way as to cause a short between the input/output circuit. This may be a chip and software interaction due to the fact that the system could restore it.

   Posted 5 years ago #

3. compusolver
   Member

   
   KBVP is right, but when you throw a computer into the mix, you get all sorts of other factors to consider.
   
   You could very well build a new computer and have the same problem if you use the same audio card. (Assuming you're not using one built into the main board). I'd buy a decent sound card and install that. Then go online to make sure you have the latest driver for it. Also, go into your startup programs and disable all but those you really need. Remove any unnecessary cards or accessory devices. If this solves your problem, you can add back one item (startup program or device) at a time until the problem recurs. Then you'll know what was causing the conflict.
   
   (I'm assuming that you don't get this feedback when you play the tape directly from the camera).

   Posted 5 years ago #

4. sillyhp
   Member

   
   Thanks for your replies & sorry to take this long getting back but was unable to logon yesterday. Anyhow, all the connections were ok. I'm wondering if the feedback occured because the little mic that came with the computer was hooked up & was in front of my computer speakers. I think I probably do need newer sound & video cards, but updating their driver's was not working. I finally used the driver cd that came with my computer & reinstalled the audio and video and drivers and got the sound back! It's great having knowlegable people out there willing to help. Thanks, Phyllis

   Posted 5 years ago #

5. brandon0409
   Member

   
   All of you pros out there who swear by JVC please don't chastise me to much. THink of this as a minor leaguer adding an observation.
   
   That being said...
   
   I have owned 5 JVC consumer grade products in the last 2 years. I emphasize OWNED because, I no longer have any of them. Now keep in mind that I treat my electronic equipment like I would my own child (I don't have any children, but if I did ;-) ).
   
   Each and everyone died one by one. Also keep in mind that after the first one, I swore off JVC products. Now let me tell you why.
   
   Customer service is aweful. Most of the tech support doesn't know their head from a hole in the ground. I called multiple times to no avail. Thier warranty sucks. 1 year parts 90 days labor. Of course the parts are not what is expensive it is the labor. The labor I was going to be charged to diagnose and repair was more than the camera was worth not to mention insured shipping both ways. And JVC won't send a non JVC certified person the parts (which are free). So I could not get my friend to fix it, whom repairs electronics for a living.
   
   You may ask, "why then did you get 4 more JVC brand products if you hate them so much?" The answer is that I didn't. They were gifts from various occasions such as birth days, christmas, etc. And again, they failed one by one after the 90 labor deadline.
   
   I have had Panasonics and Sonys now for over a year with no problems what so ever. I will never buy JVC again.

   Posted 5 years ago #

RSS feed for this topic

youtube, myvideo, funnyordie, gametrailers, collegehumor, dailymotion, glumbert, liveleak, redtube, googlevideo, sevenload, metacafe, clipfish, vimeo