This problem is more common to data DVD's not video DVD's. After so many years you may or may not get a cyclic redundancy error. It's hard to say how long it takes for this to happen, if it happens at all. If it does happen, it is next to impossible to retrieve the data.
This can happen to DVD video, but it is less common and will take longer. I'm not sure if it's inevitable at some point in time or not. It's a good idea to keep a disc image like an .iso file in case the couple needs a new copy. I would also educate the couple and tell them that it is always wise to make a backup of their DVD or store it on their computer in case it gets scratched or something. Just phase it in a way that doesn't make it sound like the DVD degradation is your fault.
The main reason this happens is because the disc is burned on a computer. Professional autoring companies press the information into the disc which practically garuantees the DVD for a very long time and which is why you don't see those burn marks onthe disc.
I've had DVD's for about 7 years and I haven't had any problems...