Customer Service Response?

1. video novice
   Member

   
   What would you consider a reasonable amount of time to receive a response from customer service. Or lack of.
   
   I presented a concern with my subscription to customer service on 05-12-07 and it has been listed as pending since the Monday following the question. Does anyone consider 10 days unreasonable? And I would not think that vacation season has started yet.
   
   In this same vein, I support many different computers and printers and have found that using online services for support is about as satisfactory as using E-mail for my suscription inquiry with VM. I generally prefer to place my phone call and use a speaker phone while waiting. Which is what I probably should have done with VM, but I tried the recommended route.
   
   jerry

   Posted 4 years ago #

2. cfulton
   Member

   
   There really is no set vacation "season" for us here at Videomaker... but I'm sorry to see that it's taken them a while to get back to you. (Our online account manager system is being overhauled at the moment, though--I hope something didn't go horribly wrong there. I'll ask our IT guy.) Definitely give them a call M-F 8-5 (PT) at 800-284-3226. You can also email them at customerservice@videomaker.com--they're usually fairly fast on that email (sub-48 hours).

   Posted 4 years ago #

3. chine
   Member

   

   i have a samsung camcorder but i dont have the softwear how do i dump my mini dv to my computer

   Posted 3 years ago #

4. cdanddvdpublisher
   Member

   

    i usually, after a day or two make an effort to call again; numbers get lost,voice mail sometimes falls through the cracks. it's usually easier for me to call again than to just get kinda peeved about not hearing back ;)

   Posted 3 years ago #

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