I have not done business with this group before but you might want to...
Check your email address you used when you ordered. It should have a copy of your order sent to it. Some of these web order sites have been known to take a few hours to post (depending on who they are using to process their orders) the email and they can get caught in your email's junk/spam filter.
You can also post a query through their contact section.
Life is not a guided tour nor a destination.
It is a journey. Take the time to enjoy your family, friends and surroundings.
Build memories. Share experiences. Travel at sight speed not light speed. (C)