http://www.videomaker.com/community/forums/ Videomaker Community Forums » Topic: Customer Service Response? en Sat, 18 Feb 2012 08:08:37 +0000 http://www.videomaker.com/community/forums/topic/customer-service-response#post-38708 Wed, 23 Jul 2008 19:13:26 +0000 cdanddvdpublisher 38708@http://www.videomaker.com/community/forums/ <p> i usually, after a day or two make an effort to call again; numbers get lost,voice mail sometimes falls through the cracks. it's usually easier for me to call again than to just get kinda peeved about not hearing back ;)</p> http://www.videomaker.com/community/forums/topic/customer-service-response#post-38695 Wed, 23 Jul 2008 12:44:21 +0000 chine 38695@http://www.videomaker.com/community/forums/ <p>i have a samsung camcorder but i dont have the softwear how do i dump my mini dv to my computer</p> http://www.videomaker.com/community/forums/topic/customer-service-response#post-29591 Tue, 22 May 2007 09:49:45 +0000 cfulton 29591@http://www.videomaker.com/community/forums/ There really is no set vacation &quot;season&quot; for us here at Videomaker... but I'm sorry to see that it's taken them a while to get back to you. (Our online account manager system is being overhauled at the moment, though--I hope something didn't go horribly wrong there. I'll ask our IT guy.) Definitely give them a call M-F 8-5 (PT) at 800-284-3226. You can also email them at <a href="mailto:customerservice@videomaker.com">customerservice@videomaker.com</a>--they're usually fairly fast on that email (sub-48 hours). http://www.videomaker.com/community/forums/topic/customer-service-response#post-29590 Tue, 22 May 2007 09:20:31 +0000 video novice 29590@http://www.videomaker.com/community/forums/ What would you consider a reasonable amount of time to receive a response from customer service. Or lack of.<br /> <br /> I presented a concern with my subscription to customer service on 05-12-07 and it has been listed as pending since the Monday following the question. Does anyone consider 10 days unreasonable? And I would not think that vacation season has started yet.<br /> <br /> In this same vein, I support many different computers and printers and have found that using online services for support is about as satisfactory as using E-mail for my suscription inquiry with VM. I generally prefer to place my phone call and use a speaker phone while waiting. Which is what I probably should have done with VM, but I tried the recommended route.<br /> <br /> jerry