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Tech Support: Your questions answered

(with help from over 7,000 forum users)

Since we started the Tech Support department in Videomaker Magazine several years ago, the way we troubleshoot our problems has changed dramatically. Many manufacturers have moved their 1-800 help lines in the direction of online support, and we have also focused on better technical assistance with our ever-growing Forum community. If you've got a tech issue, we encourage you to seek help on Videomaker's Forum. It's free and it's open 24 hours a day, 7 days a week, thanks to the best customer service representatives in the business-people just like you. Here's an excerpt of one of the many helpful conversations taking place on our Forum at http://videomaker.com/community/forums/topic/premiere-cs3-best-flv-export-settings-for-web?replies=13.

We want to give a special thanks to Cstina and virtualscribe for their helpful dialog. You can find answers or post more questions regarding Adobe Premiere Pro CS3, along with other products and video production techniques, at www.videomaker.com/forums. Go there and set your video-mind free.

Mark Montgomery is Videomaker's Technical Editor.

Address your questions to Tech Support, c/o Videomaker, P.O. Box 4591, Chico, CA 95927. Videomaker is unable to process personal replies; however, questions of interest to the Videomaker readership will appear in print. You can also submit Tech Support entries by e-mail: editor@videomaker.com.

Mark Montgomery | January 2008

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