Buyer Beware!
I purchased a state of the art DV camcorder from an online retailer for more than $700. A week later, I received the box from the retailer. Excitedly, I opened it only to discover inside was the previous year's model and not the current one I ordered. After several frustrating phone calls, many letters and official intervention from my credit card company, I got my money back, but I became a smarter consumer in the end. I ordered my dream camera a few days later from another business using much of what I learned, and I couldn't be happier with the result of my purchase.
More people are shopping online every year for everything from books to cars to houses and even, yes, video gear. There are thousands of retailers out there, all competing for your hard-earned dollar. But, how can you find the honest ones and the ones who'll deliver on their promises? And, what happens if the purchase goes sour? What recourse do you have and what can y…
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