Videomaker FAQs
Welcome to Videomaker FAQs
Videomaker Magazine
Workshops
Subscriptions
ENews
Store
Website
General Questions
Magazine Return to top
Q. What is Videomaker Magazine?Workshops Return to top
A. Videomaker Magazine is the world's most popular monthly consumer video production publication covering the use of camcorders, video editing, computer video and audio/video production. Includes industry news, buyer's guides and product reviews of camcorders, editing equipment and software, and accessories. Videomaker gives clear and concise step-by-step instruction on video production for all skill levels - from beginner to professional.
Used in conjunction with Videomaker Online, you won't find a more comprehensive source of video production information anywhere in the world.
Videomaker's editorial staff is a team of video production experts from various backgrounds in broadcast, streaming media, computer technology and other disciplines. Videomaker editors use the tools they write about, and shoot and edit video regularly. Videomaker is dedicated to reporting on behalf of our readers.
Videomaker magazine is published monthly, and is available on select newsstands and to subscribers.
Contact Videomaker
Q. What's the closest airport to Chico?Subscriptions Return to top
A. There are two. Pick the one that is best for you.
Chico Municipal Airport
Sacramento International Airport
Q. I signed up for a Workshop, but I need to switch to a different one / can't make it, want to send someone else / need to cancel and want a refund.
A. Please read our cancellation/refund policy here.
Q. How do I subscribe to Videomaker magazine?ENews Return to top
A. You can order from our online order form, by phone or postal mail.
- Online- Please fill out the order form on this secure website. You can choose to pay today with a credit card (We accept American Express, Discover, MasterCard and Visa) or to be billed.
- By Phone- You may call our customer service line toll-free at (800) 284-3226. We are in the office Monday through Friday 8 a.m. to 5 p.m. (PST)
- By U.S. Mail- If you prefer to subscribe by mail, please contact us at:
Videomaker P.O. Box 3780 Chico, CA 95927 U.S.A.
Q. When will my Videomaker subscription begin?
A. A new subscription will begin within 6-8 weeks of the time that your subcription request is received. Please allow additional time for Canadian and International subscriptions due to the added delivery time.
Q. I am in the military. May I subscribe to Videomaker magazine?
A. Yes, Videomaker magazine does offer subscriptions to APO/FPO addresses
Q. Why am I receiving bills when I only requested a free trial?
A. Sometimes, Videomaker magazine makes subscription offers which include free trial issues. If, after receiving your free trial issues you do not wish to continue your Videomaker magazine subscription, just write "cancel" on your billing invoice and return that to us. You will owe us nothing.
Q. Why do I continue to receive billing invoices after I have paid for my subscription?
A. Occasionally your payment and our billing invoices will cross in the mail. Please allow approximately four weeks processing time. If you have already mailed your payment, please simply disregard any further billing invoices.
Q. If I choose to use my credit card when I order on Videomaker's order page, is it safe?
A. Yes, the Videomaker Website is a secure site.
Q. I already ordered Videomaker. May I pay by credit card?
A. Yes, if you have not made any payments on your account, please call our customer service line at (800) 284-3226, Monday through Friday 8 a.m. to 5 p.m. (PST).
Q. If I already cancelled my subscription, why am I still getting billing invoices?
A. If you ordered through an agency (such as enews.com, EBSCO or QSP, for example) please check with that agency to ensure that the cancellation request was received and processed. The agency will handle all customer service issues.
If you ordered directly from us, please note that there is a processing time of approximately four weeks. If you should receive additional billing invoices, please disregard them.
Q. What is Videomaker ENews?Store Return to top
A. Videomaker ENews is our monthly opt-in email newsletter for video production enthusiasts. Offers news, tips, event information, discounts on Videomaker Expo passes and more. OK, sign me up for Videomaker ENews.
Q. When can I expect Videomaker Enews to arrive?
A. Videomaker ENews comes out around the 20th of each month.
Q. Will you give or sell my e-mail address to anyone?
A. NO. Please see our privacy policy.
Q. How do I change my email address?
A. Send an email to enews-changeaddr@videomaker.com from your NEW account, requesting the change. Please include your OLD email address in the body of the message. The change will take effect immediately.
Q. I don't want to receive Videomaker ENews anymore.
A. That's easy! Either 1) Send an email to enews-remove@videomaker.com (from the email account you wish to unsubscribe) -OR- 2) Go here and click "Unsubscribe from ENews." Put in your email address, and click "submit." You will no longer receive Videomaker ENews, effective immediately.
Q. Is it safe to use my credit card on your site?Website Return to top
A. Yes. Please check out the Security section of Online Store Help.
Q. How do I use the shopping cart?
A. When you find something you want to buy, click "add to cart." You can view your cart anytime by clicking "view shopping cart." When you are done shopping, go to "checkout" to verify your cart and make your purchase.
Q. What are your shipping rates?
A. They are automatically calculated by the Store. For more about shipping rates, click here.
Q. How do I get a refund for Videomaker merchandise?
A. Please read and follow our return policy here.
Q. What are cookies and how does Videomaker.com use them?General Questions Return to top Q. I have a technical question regarding some video equipment or specific product recommendations.
A. A cookie is a small piece of information that's sent to your browser - along with an HTML page - when you access a particular site. When a cookie arrives, your browser generally saves this information to your hard drive; when you return to that site, some of the stored information will be sent back to the Web server, along with your new request.Here at Videomaker.com, cookies are used to keep track of how many users are visiting the site, to register users email addresses, and to verify that only Club Vid members are allowed to view Club Vid content. In order to view some of the content of Videomaker.com, you will have to be willing to accept a few cookies. You can rest assured though that we are not using cookies for some marketing scheme or to send information about you to other websites. The cookies placed on your computer will only be read by Videomaker.com, and will never be sent to another web server. Please read our privacy policy.
To set your browser to accept cookies, look in the "Advanced" section of your browser's Preferences module. Under "Cookies", you'll see where you can set it to accept cookies. If you are having trouble, please email our Webmaster.
Q. I get an error message when I try to go the the videomaker forums. How can I view them?
A. You need to re-login by going here.
A. Although we do sympathize with your dilemma, but unfortunately, with a lean staff and limited time, our editors cannot give personal product or technique recommendations.
We can recommend a few sources, however?
You can find an index in every December issue of Videomaker that lists, among other things, all of the product reviews we've published during that previous year. The December issue also indexes buyer's guides and feature stories describing entire categories of video products. Our customer service department can help you obtain any back issues containing that issue that you seek.
You can also access back issues on our Website OR in the Videomaker store.