Frequently Asked Questions

Many of your questions can be answered by using our online Help/FAQ resources.

Manage Your Magazine Subscription Online

• Pay Your Bill
• Renew Your Subscription
• Change Your Mailing Address

Contact Customer Service

Contact our customer service department:

Videomaker Customer Service
P.O. Box 4591
Chico, CA 95927
Telephone: 530-891-8410
Fax: 530-891-8443
Toll Free: 800-284-3226
customerservice@videomaker.com

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Subscriber Alert

You may be contacted by unauthorized subscription agents asking you to renew your subscription. These companies are not authorized to represent Videomaker nor are they affiliated with us in any way. Please do not give out any personal, payment or credit card information to the companies listed below. Videomaker will not accept orders from these companies and if you choose to renew through them you will likely never receive any issues of Videomaker. Please do not renew your subscription by mail, phone or Internet through any of these unauthorized companies:

• American Consumer Publishing Association, Inc. (ACPA)
• Associated Publishers Subscription Services
• Circulation Billing Center
• Circulation Billing Services
• Consolidated Media Services
• Consumer Publishing Association Inc
• Dominate Marketing, LLC
• Global Publication Service (s)
• IC Marketing
• Lake Shore Publishers Service (LSPS)
• Magazine Billing Center
• Magazine Billing, LLC
• Magazine Billing and Collection Service
• Magazine Billing Services
• Magazine Payment Services
• MBN
• Magazine Readers Service Center
• National Magazine Services, Inc.
• Periodical Billing Services
• Platinum Publishing Service
• Premier Subscriber Services
• Publisher's Billing Association
• Publishers Billing Center
• Publishers Billing Emporium
• Publisher's Billing Exchange
• Publishers Billing Services
• Publishers Distribution Services, Inc
• Publishers Educational Services
• Publisher's Payment Services
• Publishers Periodical Service
• Publisher's Processing Services
• Publishers Services Exchange
• Rapid Magazine Collection
• Readers Payment Services
• Rocky Mountain Readers
• Subscription Billing Services
• Subscription Collection Associates
• Subscription Payment Services
• Web: http://acpai.com

Authentic Videomaker renewal notices will only come with zip codes 95927 or 95928 (Chico, CA) on the return address envelope.

If you are contacted by any of the companies listed above, please let us know immediately by writing to:
Videomaker Customer Service
PO Box 3780
Chico, CA 95927