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Customer Service

Frequently Asked Questions

Many of your questions can be answered by using our online Help/FAQ resources.

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Contact Customer Service

Contact our customer service department:

Videomaker Customer Service
P.O. Box 4591
Chico, CA 95927
Telephone: 530-891-8410
Fax: 530-891-8443
Toll Free: 800-284-3226
customerservice@videomaker.com

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Shipping Delivery Time

Normal delivery time for most items shipped within the continental United States is two weeks from the date that you place your order. Occasionally an item may be backordered and may take longer to arrive. In the case of a backorder that will take longer than 3 weeks to arrive, we will send an email informing you of the delay and an estimated delivery time.

Merchandise Refund Policy

If, for any reason you are unsatisfied with your merchandise purchase, Videomaker will gladly exchange it or refund you the original purchase price minus a 15% restocking fee (and any shipping/handling costs), provided these guidelines are followed:

  1. Please send the merchandise back to us accompanied by a "return letter" which includes your reason for returning it,
    whether you want an exchange or a refund, your name and your telephone number and/or your email address.
    Please let us know if your mailing address has changed.
  2. If your reason for returning an item is that it was damaged during shipping, please tell us in your return letter.
    We will replace merchandise damaged during shipping at no cost to you.
  3. Your request must be made within 30 days of receipt of the merchandise.
  4. Merchandise should be in "like-new" condition.
  5. Please send the merchandise (and return letter) to:
    Videomaker Customer Service
    1350 E 9TH ST
    Chico, CA 95928

Event Cancellation/Refund Policy

Cancellations must be received in writing (faxes acceptable) to Videomaker Customer Service. Notification must be received at least 21 calendar days prior to the workshop start date to receive a full refund (less $20 registration charge). A substitute workshop date may be requested in lieu of a refund. For cancellations received between 21 and 7 calendar days prior to the workshop start date, a 50% refund applies. No cancellations, refunds or substitution dates will be given after 7 calendar days prior to the workshop start date. Videomaker, Inc. reserves the right to cancel a workshop up to 1 month prior to the workshop start date. Mail cancellation/refund requests to:

Videomaker Customer Service
PO Box 4591
Chico, CA 95927-4591

Fax: 530-891-8443, Attn. Customer Service.

Any questions? Please call Customer Service at 800-284-3226.

Shopping Cart

The Videomaker Online Store shopping cart employs JavaScript and cookies to keep track of your order and process forms correctly. You must have your browser set to accept cookies in order to use the Videomaker Online Store. You can do this in the "Advanced" section of your browser's Preferences. Although cookies have a bad reputation with some web users, we do not employ cookies for saving personal information. If you would like to learn more about how Videomaker uses cookies, click here.

JavaScript is an amazing web technology and adds many functions to our store which would not be possible otherwise. This store has been tested on every possible browser on multiple platforms across many versions to ensure the greatest level of compatibility. It works best with Netscape Navigator 4.08 using default settings. If you run into any errors while using our Online Store, please contact me (webmaster@videomaker.com) as soon as possible so that they can be resolved. Include as many details of the error as possible.

Security

Videomaker Magazine ensures your privacy and the security of your personal information when ordering from us by using Secure Socket Layer (SSL) encryption. If you are using a browser which supports SSL, when you go to the checkout form you will be entering a secure environment. Any information you provide there, including your credit card number, will be encrypted before it is sent to our servers.

Problems? Videomaker uses a Thawte digital certificate for SSL encryption. Although Thawte certificates are considered the best when it comes to browser security and Y2K compliance, they do sometimes have compatibility issues with older browsers. If you are using an older browser (IE 3.0 or older, Netscape 3.0 or older), you may receive a message similar to the one below:

"www.videomaker.com is a site that uses encryption to protect transmitted information.
However one of the Certificate Authorities that identifies this site has expired..."

Our certificate has not expired. Your browser simply needs to be upgraded. If you plan on continuing to use this older browser, go to the following web address for information on how to upgrade its security features: http://www.thawte.com/certs/server/rollover.html

We have tested the upgrade procedure on several older browsers, and it's extremely easy. This should only take less than a minute to do. We are sorry for the trouble it's caused you, but hopefully it will make your transactions more secure in the future. If you have any other concerns, email the webmaster.

Subscriber Alert

You may be contacted by unauthorized subscription agents asking you to renew your subscription. These companies are not authorized to represent Videomaker nor are they affiliated with us in any way. Please do not give out any personal, payment or credit card information to the companies listed below. Videomaker will not accept orders from these companies and if you choose to renew through them you will likely never receive any issues of Videomaker. Please do not renew your subscription by mail, phone or Internet through any of these unauthorized companies:

  • American Consumer Publishing Association, Inc. (ACPA)
  • American Magazine Service
  • Associated Publishers Subscription Services
  • Circulation Billing Center
  • Circulation Billing Services
  • Consolidated Media Services
  • Consumer Publishing Association Inc
  • Deal Galaxy
  • Dominate Marketing, LLC
  • Global Publication Service (s)
  • IC Marketing
  • Lake Shore Publishers Service (LSPS)
  • Magazine Billing Center
  • Magazine Billing, LLC
  • Magazine Billing and Collection Service
  • Magazine Billing Services
  • Magazine Payment Services
  • MBN
  • Magazine Readers Service Center
  • National Magazine Services, Inc.
  • Orbital Publishing
  • Periodical Billing Services
  • Platinum Publishing Service
  • Premier Subscriber Services
  • Publisher's Billing Association
  • Publishers Billing Center
  • Publishers Billing Emporium
  • Publisher's Billing Exchange
  • Publishers Billing Services
  • Publishers Distribution Services, Inc
  • Publishers Educational Services
  • Publisher's Payment Services
  • Publishers Periodical Service
  • Publisher's Processing Services
  • Publishers Services Exchange
  • Rapid Magazine Collection
  • Readers Payment Services
  • Rocky Mountain Readers
  • Shopping Central
  • Subscription Billing Services
  • Subscription Collection Associates
  • Subscription Payment Services
  • Web: http://acpai.com

Authentic Videomaker renewal notices will only come with zip codes 95927 or 95928 (Chico, CA) on the return address envelope.

If you are contacted by any of the companies listed above, please let us know immediately by writing to:
Videomaker Customer Service
PO Box 3780
Chico, CA 95927